Quality is an integral part of our business principles and is embedded in our purpose and values. Our commitment is to provide exceptional service and customer service, there in keeping the quality of our services as utmost priority.
- Provide our consumers personalized attention to help them convert their desire to learn into a certifiable driving skill.
- Encouraging participation and promotion of quality responsibilities amongst all employees and third parties through standards, training supervision and effective communication.
- Provide transactional efficiency by ensuring every commitment made to our consumers is accurate.
- Ensure that our teaching methods are efficient and simple to each learner therefore upkeeping the passing success rate.
- Our innovative technology is constantly under research through customer feedback and through a dedicated team to ensure the entire process of opening a file to acquiring a license is completed in the effortless manner through the help of digitalization.
- Complying with relevant laws and regulations as well as internal requirements to ensure a smooth process.
At its core, quality is first and foremost about trust in our services and brand values. At Excellence Driving, teamwork, ownership, engagement and support by everyone are vital for achieving our quality objectives. In this context, we are committed towards providing the exceptional service, required leadership, resources and management to ensure that the Quality Policy is reviewed and communicated to employees and third parties.