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Posted By Azam Shaikh on Mar 18th, 2022

The Excellence Driving Centre was launched with a goal to empower and equip communities with driving skills in a seamless, efficient and easy manner driven through the concept of Human First. Driving Centre was launched with a goal to empower.

The UAE has made keen efforts to ensure the consumer’s confidence in the market and to create a fair relationship between consumers and businesses. As per the Federal Law No. 24, consumers are granted the following rights, which Excellence Driving promises to uphold as well:

• The Right to Safety: to be protected from products, production processes and services that may cause harm to health and safety
• The Right to Know: to know the accurate information concerning the goods and services (ex: origin • The Right to Know: to know the accurate information concerning the goods and services (ex: origin • The Right to Know: to know the accurate information concerning the goods and services (ex: origin
• The Right to Safety: to be protected from products, production processes and services that may cause harm to health and safety
• The Right to Safety: to be protected from products, production processes and services that may cause harm to health and safety

The Excellence Driving Centre was launched with a goal to empower and equip communities with driving skills in a seamless, efficient and easy manner driven through the concept of Human First.

Interaction with customers

Excellence Driving School recognizes that the customer's expectation / requirement / grievances can be better appreciated through personal interaction with customers by the Excellence Driving School’s staff. The Customer Service Committee meets to gauge feedback/suggestions for improvement in customer service and increase awareness of Excellence Driving School’s products & services among customers. We recognize many concerns will be raised informally and we aim to resolve them quickly. An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints management system process & procedure should be followed.

Customer Service Committee

This Committee would be responsible for formulation of employee’s code of conduct and examine any other issues having a bearing on the quality of customer service rendered. The Committee on Customer Service is chaired by the Chief Executive Officer and has representatives of customers, experts or any other person as deemed appropriate by the Committee as invitees. The Committee will convene once every month. The Committee would broadly cover the following functions:

Azam Shaikh

Editor